We strive to process and ship orders within 1-2 business days. Shipping times vary depending on your location, but you can expect delivery within 7-14 business days. You can track your order's progress using the tracking information provided.

Yes, we offer expedited shipping options for customers who need their orders delivered more quickly. You can select expedited shipping at checkout for an additional fee.

Our shipping policies include processing orders within 1-2 business days and providing estimated delivery times based on your location. We offer both standard and expedited shipping options, and orders are shipped via trusted carriers to ensure timely delivery.

We currently ship within the United States only. We apologize for any inconvenience to our international customers and hope to expand our shipping options in the future.

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your order and estimated delivery date.

If your order is past the scheduled delivery date, please contact our customer support team at support@sirenhair.com with your order number. We'll investigate the issue with the carrier and provide you with updates on your order status.

If your package was marked as delivered but you haven't received it, we recommend checking with neighbors, building managers, or front desk staff who may have accepted the delivery on your behalf. If you're unable to locate the package, please contact our customer support team for further assistance.

If you entered the incorrect address when placing your order, please contact our customer support team as soon as possible at support@sirenhair.com with the correct shipping address. We'll do our best to update the address before your order is shipped. However, please note that we cannot guarantee changes to the address once the order has been processed and shipped.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your extensions, you may return them within 15 days of purchase for a full refund, minus shipping costs. Please note that returned extensions must be unused and unopened in their original packaging.

To initiate a return, please contact our customer support team at support@sirenhair.com with your order number and reason for return. We'll provide you with a return authorization and instructions on how to return your extensions.

We understand that circumstances may change, and you may need to cancel your order after it has shipped. Please contact our customer support team at support@sirenhair.com as soon as possible with your order number and reason for cancellation. While we cannot guarantee that we can cancel your order after it has shipped, we will do our best to accommodate your request.

Once your return has been processed and approved, you will receive a reimbursement to the original payment method used for the purchase. The time it takes for the reimbursement to appear in your account may vary depending on your financial institution. Typically, it can take 5-10 business days for the reimbursement to be reflected in your account.

Unfortunately, we are unable to accept returns for opened products. We strive to maintain the highest standards of quality and hygiene for all our extensions, and once the packaging has been opened, we are unable to resell the product. We apologize for any inconvenience this may cause and encourage you to reach out to our customer support team at support@sirenhair.com if you have any further questions or concerns.

Yes! Our extensions are designed to seamlessly blend with natural hair of all types and textures. Whether your client has straight, wavy, or curly hair, Siren extensions will enhance their style with ease.

Our wefts typically weigh 20 grams. Each bundle is carefully crafted to provide optimal volume and coverage for your clients' hair.

Our hair is sold in packs of two, providing stylists with convenient bundles to create stunning looks for their clients. Each pack contains two wefts, carefully crafted to ensure optimal volume, coverage, and versatility in styling.

No, Siren Luxury Hair Extensions are exclusively available to licensed hair stylists. To purchase extensions, stylists must create a pro account with us. We prioritize the professional hair industry and ensure that our extensions meet the highest standards of quality and craftsmanship.

Yes, our hair is all-natural and silicone-free, making it suitable for coloring. However, we recommend caution when coloring extensions. While our extensions can be colored, we advise only going a shade or two darker to avoid damage. We do not recommend lightening hair extensions, as this can compromise the integrity of the hair.

The number of rows of extensions needed depends on your clients' hair type, thickness, and desired volume. We recommend consulting with your client during a hair consultation to determine the ideal number of rows for their specific needs.

The number of wefts needed per row will vary depending on the desired volume and coverage. On average, most clients will require 2-6 wefts per row. However, we recommend assessing your clients' hair during a consultation to determine the exact number of wefts needed for optimal results.

Hand-tied extensions are meticulously crafted by hand, resulting in not being able to cut the weft. A genius weft is machine sewn with a silicon coating on the weft line, resulting to be able to cut your weft line at any point to customize the length of the weft on the head.

At Siren Luxury Hair Extensions, we prioritize ethical sourcing practices to ensure the highest quality and integrity of our products. We work closely with trusted suppliers to responsibly source hair from donors who are compensated fairly for their contributions. Our rigorous sourcing process includes thorough inspections and quality checks to guarantee that only the finest hair makes it into our extensions.

With proper care and maintenance, our extensions can last up to 6-9 months or even longer. Regular brushing, gentle washing, and avoiding harsh chemicals will help prolong the lifespan of your extensions.

If your extensions become tangled or matted, gently detangle them using a wide-tooth comb or extension brush. Avoid pulling or tugging on the extensions, as this can cause damage. For stubborn tangles, apply a small amount of leave-in conditioner or detangling spray before combing through.

Absolutely! Our extensions are all made from natural hair and can be styled with heat tools just like natural hair. However, we recommend using a lower heat setting to prolong the lifespan of the extensions and minimize damage.

Proper care is essential for maintaining the longevity and quality of your extensions. We recommend using sulfate-free shampoo and conditioner, avoiding excessive heat styling, and brushing extensions gently with an extension brush or wide-tooth comb. For more detailed care instructions, please refer to our Care Guide.

Orange is not the new blonde! To prevent your hair from turning orange with sunscreen, opt for mineral-based sunscreens that contain zinc oxide. Do not use a sunscreen that has Avobenzone in it. These formulations are less likely to cause discoloration. Additionally, before applying sunscreen, we recommend pulling your hair back or braiding it to minimize contact with the product. This precaution can help protect your hair from potential discoloration while ensuring effective sun protection.

For optimal results, we recommend blow-drying, particularly focusing on the roots of the extensions. Gently blow-drying the roots helps to smooth the weft, preventing unnecessary tangling and ensuring a seamless blend with natural hair. After blow-drying the roots, your client can choose to air dry or blow dry the rest of their hair as desired. This approach maintains the integrity of the extensions while providing a smooth and tangle-free finish.

While purple shampoo is excellent for toning blondes, it may not always yield the desired results when left on blonde extensions for too long. To prevent the risk of ending up with a mauve-stained head of hair, we recommend advising your client to visit the salon for a professional toning treatment. This ensures precise application and optimal toning results without the risk of over-toning or staining the extensions.

Your hairstyle should lift you up, not weigh you down with build-up. To ensure your wefts maintain their best appearance and longevity, we recommend using a cleansing, hydrating shampoo and conditioner and rinsing thoroughly. This will effectively cleanse your hair of any residues from dry shampoo, masks, serums, and oils that may have accumulated, preventing dryness and tangles while keeping your extensions looking and feeling their best.

To ensure your beauty rest benefits both you and your gorgeous wefts, we highly recommend that all clients ensure their hair is fully dry before hitting the hay, ideally styling it in a protective manner overnight. Whether opting for loose braids or gentle wave rods, these styles can effectively minimize tangling and the subsequent risk of matting at the root of the extensions. For those seeking an extra touch of luxury, consider investing in a silk pillowcase to reduce friction and elevate your nightly routine.

Silk isn't just a luxury—it's a must-have for extensions. Silk pillowcases offer numerous benefits, including reducing frizz and friction while helping to retain your hair's moisture throughout the night. Unlike cotton, silk doesn't absorb oils from your hair and skin, so you wake up with hair that's hydrated and less prone to breakage. Investing in a silk pillowcase can significantly improve the health and longevity of your extensions.

If your client is still experiencing issues after following your normal troubleshooting process, we recommend reaching out to our customer support team at support@sirenhair.com for further assistance. Our team is here to help troubleshoot any issues and provide guidance on how to resolve them effectively.